Refund policy

Manufacturing Defects:

We take great care to ensure that every VUALA product meets our quality standards. In the unlikely event that you receive a product with a manufacturing defect, please contact us at info@vuala.in within 48 hours of receiving your order, along with clear photographs/videos of the product and packaging. This will help us assess the issue and assist you promptly.

The product should be unused, unworn, and in its original packaging. Our team will review the details and confirm whether the product qualifies for a return.

To initiate a return, please contact us at info@vuala.in. Once your return request has been reviewed and approved, we will share the necessary return shipping label and instructions for sending the product back to us.

Please do not send any product back before receiving return instructions from our team, as we may be unable to process an unauthorised return.

You can always contact us at info@vuala.in if you have any questions regarding a return.

Damaged or Incorrect Items:

If you receive a damaged or incorrect product, please contact us at info@vuala.in as soon as possible after delivery, along with supporting photographs/videos. Our team will review the issue and assist you with the appropriate resolution.

Important:

Returns are generally considered in cases of manufacturing defects, or where a damaged or incorrect product has been received. As we carefully prepare each order, we are unable to accommodate returns arising from a change of mind, incorrect selection, colour preference, sizing, or other reasons unrelated to a product defect.